The Council was created to address the need to become a more inclusive and diverse organisation in order to better represent the communities of San Francisco. Read the case study here.
San Francisco recognised an opportunity to empower frontline workers across the city to positively impact visitor experience. Read the case study here.
Facing significant transportation challenges that negatively impact visitor and resident experience, San Francisco developed the Transportation Taskforce. Click here to read the case study.
Thijs de Groots, program manager at the Netherlands Board of Tourism and Conventions (NBTC), shares their short term rentals market update and provide key recommendations. View slide deck here.
Palau’s Pledge and New Zealand’s Tiaki Promise provide excellent examples of environmental and cultural protection projects involving the nation’s citizens. Access the case study here.
San Francisco’s Diversity and Equity Council was formed as a long-term solution to ensure the city was not only marketing to potential visitors, but ensuring staff genuinely understood broader community concerns and new ideas. Learn more about this DEI case study